Company
Contact
OpenTradeStudio is operated by TELECAST SRL, a Romanian company registered in Bucharest. Use this page for the legal identity of the operator, the registered office, and the address that reaches the product. A message here does not open a trade, and it is not investment advice.
Who operates OpenTradeStudio
The website, the studio, and the Research Agent software are provided by TELECAST SRL. The company was formed on 15 July 2002. Its registered activity is other telecommunications activities (CAEN 6190).
Contracts, invoices, and legal notices are in the name of TELECAST SRL. “OpenTradeStudio” is the name of the product. It is not a separate broker, exchange, or investment firm.
Registered office
Post and formal notices go to the registered office:
TELECAST SRL
Șoseaua Mihai Bravu 12
Bl. P21-21A, Sc. 1, Ap. 26
021326, Sector 2, Bucharest
Romania
| Legal name | TELECAST SRL |
|---|---|
| CUI | 14752275 |
| Trade Register | J40/5940/2002 |
| EUID | ROONRC.J40/5940/2002 |
| Formed | 15 July 2002 |
| Registered office | Șoseaua Mihai Bravu 12, Bl. P21-21A, Sc. 1, Ap. 26, 021326, Sector 2, Bucharest, Romania |
How to reach us
Product questions, account questions, and notices under the Terms and Conditions go to support@opentradestudio.com.
If you already have an account, the Support Desk inside the studio is the better path. Open a ticket, set a priority and a type, and attach a file or paste a screenshot. The thread stays on that ticket, and a reply is sent there. The desk is for defects, questions, and feature requests. It is not a trading desk.
There is no published telephone line for order-taking. Do not send passwords, card numbers, broker keys, or private keys by email. We will not ask for them.
What to include
A useful message names the account email, the page or the Agent screen, and what you expected to happen. If Research Agent is involved, add the operating system and whether Local AI is an embedded model or a server on your network. If an automation is involved, name the symbol and the channel, and say whether a test buy or a test sell arrived.
We answer questions about the software. We do not tell you whether to buy or sell, which strategy to run, or how much to risk. Those decisions stay with you, and with any adviser you choose.
What this address is not
Writing to TELECAST SRL does not open, change, or close a position. OpenTradeStudio does not hold client funds and does not place orders. A buy or sell message from an automation is a notification. Your own script, bot, or broker places any order, under their terms.
Market data is supplied by other companies. A delay, a gap, or a wrong print in that data is not corrected by a support reply. For the limits of simulations and live signals, read the Documentation and the risk section of the Terms and Conditions.
